Absolutely. At Neuaura, we take quality and safety very seriously. That's why all of our ingredients are sourced from a GMP-compliant supplier who follows strict regulations. We only use research-backed ingredients to ensure the highest quality supplements for our customers.
Additionally, each ingredient used in our formula is thoroughly tested by the raw material supplier, and we have certificates of analysis available for every batch used in our products.
Yes, of course.
Yes. There are lots of natural ingredients in our supplements which can have natural variations in colour and shade.
Our capsules are made from hypromellose which is one of the safest forms of capsules as they are free from any unwanted additives or nasties.
Yes! We do not use any animals in the testing or production of any of our products.
We are 100% cruelty-free!
We would always recommend taking the recommended dosage which is 2 capsules per day, unless advised otherwise by your healthcare provider.
Although some customers may experience positive benefits within the first couple of weeks of using our products, it may take some time for you to notice external changes. However, rest assured that our ingredients are working hard on the inside.
Consistency is crucial, which is why we recommend taking our products for at least 3 months to allow your body to adjust and experience the full range of benefits.
Please consult a doctor if you’re taking prescription medications or have any health conditions before starting any new diet or supplement program.
Supplements are not designed to replace a healthy diet. Instead, they ‘supplement’ a good intake of nutrients through your food. We always recommend a healthy, balanced diet full of nutrients alongside an active lifestyle.
It depends on what the other supplements are. If you are in any doubt, please feel free to contact us or speak with your healthcare professional.
INGREDIENTS & ALLERGENS
As a brand, we are intentional about ensuring all added ingredients are natural, safe, and essential. We never include: • Magnesium stearate • Silicon dioxide • Titanium dioxide • Animal products • Artificial preservatives or colourings
No. Our products do not contain: Wheat, Durum wheat, Semolina, Spelt, Kamut, Einkorn, Faro, Barley, Rye, Oat, Malt, Couscous.
No. All of our products are GMO-free.
MY ACCOUNT
We are would be very sorry to see you leave us and if there is anything we could do to make you stay with us please let us know.
If you are certain there is nothing we can do then please follow these step below:
To cancel your subscription please email hello@neuaura.co and we will cancel your it for you.
Please note that all cancellation requests have to be made at least 3 business days prior to the next scheduled order.
To delay your next order please follow these steps:
Step 1: Log in to your account https://neuaura.co/account/login If you can't log in or forgot your password you can also request a log-in link via email: please use the "Email me a sign-in link" on the account page and a log-in link will be sent to your email address.
Step 2: Select "Schedule" from the menu.
Step 3: You will see all your upcoming orders and can cancel (skip) ones you want from there.
Please go to your account page. Select "Recover Password" from the available options on the bottom of the page.
Please enter your email and click "Send Reset Link" and we will email you a link to reset your password.
If you can't log in or forgot your password you can also request a log-in link via email. Please use the "Email me a sign-in link" on the account page and a log-in link will be sent to your email address. If you still have issues logging in, please contact hello@neuaura.co
If you can't log in or forgot your password you can also request a log-in link via email. Please use the "Email me a sign-in link" on the account page and a log-in link will be sent to your email address.
If you still have issues logging in, please contact hello@neuaura.co
PURCHASING
Yes, of course you can. We have a one-time buy option as well.
We offer a fully flexible subscription plan. There is no commitment, and subscriptions can be cancelled any time from a customer’s online account, or by sending a cancellation request to hello@neuaura.co.
We dispatch all orders we receive before 2pm Mon-Fri the same day for next day delivery. So you will receive your goods next working day.
Delivery is free of charge for UK postcodes on all orders above £50.
SUBSCRIPTION
When you sign up to our subscription you will receive 15% off each order you place with us monthly. The best part is that each month you will receive your order straight to your door without having to lift a finger and all at discounted rate.
Yes, of course you can there are no strings attached you can cancel at any time.
You can yes, by logging into your account then choosing your subscription. Then clicking the edit button. If you are having trouble, please reach out to us at hello@neuaura.co and one of our team members will happily assist you.
You can yes, by logging into your account then choosing your subscription. Then clicking the edit button. If you are having trouble, please reach out to us at hello@neuaura.co and one of our team members will happily assist you.
BUSINESS
We are really sorry to hear you are having issues. Customer satisfaction is our top priority and our team will do their best to resolve your problem. Please complete the contact form here and provide as much detail as possible.
Our office and customer support operate regular business hours Monday-Friday 09:00 to 17:00.
Please call on our live chat, email at hello@neuaura.co or fill in our contact form. You can also reach us through Facebook @neuaura, or Instagram @neuaura.
